Signpost reminds us that nice issues are attainable via collaboration


This weblog was written by Andre Heller, Program Director of Signpost. Signpost, is an Worldwide Rescue Committee (IRC)-led consortium undertaking that creates digital data hubs to equip and empower purchasers in instances of disaster. 


Andre Heller, Program Director, Signpost
Andre Heller – Program Director, Signpost

This yr’s World Humanitarian Day theme is “No Matter What” – a recognition that the humanitarian neighborhood strives to achieve individuals in disaster with lifesaving help, whatever the risks or difficulties in making that occur. That tenacious spirit is each becoming and essential this yr. Since final August, long-standing humanitarian crises in locations like Syria and Venezuela haven’t abated. On the similar time, new crises have emerged or circumstances have deteriorated to alarming extents in nations as far-flung as Afghanistan, Haiti, Niger and Sudan.

Within the face of those mounting challenges, it’s comprehensible to really feel despair. However there are causes to hope. Folks going through unimaginable problem continuously discover new methods to persist, get well, and finally thrive. The Worldwide Rescue Committee (IRC) sees their braveness and resilience firsthand each day. And the humanitarian neighborhood that serves them, in partnership with donors and grassroots communities world wide, are growing new and extra highly effective methods to maneuver humanity to a greater place.

A robust instance of that is Signpost, an IRC-led consortium undertaking that creates digital data hubs to equip and empower purchasers in instances of disaster. Signpost platforms ship crucial data via native groups geared up with cutting-edge digital instruments — offering communities with well timed and actionable data. That data is important for individuals to unravel troublesome and complicated issues and make pivotal choices on their plan of action in instances of disaster.

Two women looking at a cell phone
After fleeing violence in Honduras, Maria meets with an IRC workers member who exhibits her the InfoDigna web site, a Signpost initiative that gives dependable data for individuals transiting via Mexico. Picture Credit score: Paul Ratje

The proper data on the proper time helps individuals perceive massive questions like: is it secure to flee the nation? Am I eligible for a meals program to assist my household? The place can I discover employment? The place to search out the hospital that may assist with a persistent sickness? How do I enroll my kids in a brand new faculty in a brand new metropolis? The place can my household discover shelter in a spot that’s secure from violence?

Signpost helps individuals method these questions with up-to-date, correct data. It’s now energetic in 22 nations throughout 5 continents and plans to develop within the months and years forward.

From the start, partnership has been a key aspect of Signpost’s energy and success. Cisco’s assist empowered the Signpost know-how group to innovate and take away years of backlog. In only one yr Signpost constructed the next applied sciences that helped exponentially develop the attain and affect of this system:

Service Map Rebuild

A low-code information administration system for Service Mapping Officers throughout the globe to map service places so our purchasers can higher entry the locations they want. This device can connect with chatbots, geospatial information, and handle real-time incoming data.

Common Analytics Stack

A central hub the place all Signpost information is securely saved to facilitate higher concentrating on of humanitarian data and help in humanitarian advocacy.

New Entrance Finish

A fast-deploy and centrally administered web-application deployed to over 10 nations. This template can perform on-line and offline, and retailer crucial data with a utilitarian method.

Woman on laptop looking over shoulder at camera
IRC workers take a look at CuentaNos.org within the workplace in El Salvador. Cuenta Nos is Signpost in Central America.

Prior to now yr of Cisco’s assist, Signpost reached 32 million individuals, served 5.74 million customers, with 131,830 distinctive two-way communications with purchasers, almost doubling our affect numbers from all years (2015-2022) previous. This assist led to a 188% improve in attain, 187% improve in customers, and 393% improve in two-way communications over final yr’s annual depend.

In recognition of Signpost’s success in connecting individuals in disaster with very important and vetted data, the United Nations lately awarded the undertaking with a prestigious Sustainable Improvement Purpose Motion Award. There isn’t any query that daring and modern partnerships like Signpost have an enormous position to play in serving to the worldwide neighborhood each attain the United Nations’ Sustainable Improvement objectives and in serving to the humanitarian neighborhood serve its purchasers extra broadly.


To be taught extra in regards to the Worldwide Rescue Committee (IRC) and its partnership with Cisco, in addition to how one can assist and donate, go to the Cisco Disaster Response web page and IRC’s web site.

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