At Cisco we’re creating extra enterprise worth by customizing Cisco instruments and companies for our companions.
In a latest survey 82% of Cisco Companion Summit attendees mentioned they’re rising their managed companies follow and it’s their prime precedence to fulfill buyer wants.
So it’s with nice pleasure that we’re saying Cisco Companion Superior Help to create a premium help expertise particularly geared to the wants of Managed Providers Suppliers (MSPs).
With Cisco answer and structure experience, and the additional benefit of guided entry to API integrations that construct on MSPs’ present companies, Cisco Companion Superior Help options sooner entry to specialists in Cisco’s TAC – a world group that gives around-the-clock, award-winning technical help companies on-line and over the cellphone. Cisco Companion Superior Help allows MSPs to construct new companies for patrons and provides entry to Cisco AI and automation to scale an outcome-based service mannequin that may result in a 50% discount in service request (SR) decision time with elevated CSAT.
“Now we have been asking for a Cisco program that matches the particular wants of MSPs,” mentioned Toby Alcock, CTO, Logicalis Group. “Our prospects will profit from us having extra entry to APIs and Cisco’s world main TAC’s answer architect experience.”
Cisco Companion Superior Help is really taking Cisco and its companions into the world of digital and serving to them develop into “smart-bonded” with Cisco; taking help challenge decision from analog processes corresponding to e mail and phone calls to sharing a digital interface that makes use of automation and AI capabilities.
Lots of our largest companions are already smart-bonded, and lots of are working with these digital processes. Unbelievable progress has been made within the Cisco associate ecosystem in using automation to get to resolutions sooner; going ahead, it’s about us all being able to go from reactive to predictive to proactive–and now even to prescriptive.
With this new service, companions can skip the TAC line and join instantly with a prioritized group of answer architects who deal with essentially the most advanced points. We’re enhancing companions’ entry to those certified specialists; paired with digital automation, this entry will get us to sooner resolutions — and even earlier than points occur.
After we say sooner, we’re speaking about resolving instances in minutes that might usually take weeks.
Companion Superior Help for MSPs may also present guided API use instances that leverage telemetry and insights so companions can construct new companies for his or her prospects.
This groundbreaking help supply will remodel the associate expertise and convey much more worth to our prospects!
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